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O Run the installation using the following MSI flags: REINSTALLMODE=vomus O Run the installation using the new agent installation package

#Proscan client where to set com port how to

Tip: How to remove the AIS client software.

§ Asset Inventory Service Tips and Troubleshooting

#Proscan client where to set com port install

If you identify a machine where an attempt was made to install an AIS agent, but the enrollment failed because the agent installation package had expired, proceed as follows: O For these machines, re-run the install with the new package O These will be machines where the agent was recently installed, but are not displayed in the console. Identify the machines where an attempt was made to install the AIS agent with the expired installation package. Start using the new installation package for all future installations

#Proscan client where to set com port download

Download a new agent installation package from the AIS console by visiting the Client Deployment area of the Management and Support workspace and click on the link that says “Download Client Here” Stop using the original installation package If, however, you have been attempting to deploy agents using your original agent installation package then you need to take the following action:

If you obtained a new installation package and phased out using the old package before the date of expiry, then you have no further actions. This means that your original agent installation package has expired. Please download your new agent installation package and use it for all future installations. “ Your original AIS agent installation package expired on. What do I do if I see the following announcement on my home page? The only way to correct this situation is to download the new installation package from the service and install that on the affected machines. The installation will be successful, but when the agent attempts to enroll in the service, it will be rejected. If the announcement is shown on the home page and you continue to use the original installation package after the date shown in the message, you will not be able to successfully enroll agents into the AIS service. What happens if I carry on using the original installation package?

The Signing Time on the displayed property page should be Nov 2010.

Locate “Microsoft Corporation” in the list and double-click it.

Select the Digital Signatures Tab and view Signature List.

Select the file and display the property page.

You can verify that you have downloaded the latest package by viewing the properties of downloaded file as follows: You download it the same way you downloaded the original package by visiting the Client Deployment area of the Management and Support workspace and click on the link that says “Download Client Here”. If you see the expiry announcement on the home page, the service will have generated a new installation package for your account. When I go to the client deployment area, there’s no option to download a new installation package You can continue using the original installation package until the date in the announcement but it is recommended that you start using the new one as soon as possible. The message will typically be shown 60 days before the package expires. This means that your original agent installation package is going to expire soon, and you need to download a new one and use that for agent installations. “ Your original AIS agent installation package expires on. What do I do if I see the following announcement on my home page: Eventually, however, the certificate in the original installation package will expire, after which time only the new package should be used. This allows a transition period where an organization can change their procedures to use the new installation package. This means that the original package and the new package can both be used to install new agents. The AIS service supports multiple agent installation packages per account. The systems administrator of the AIS account should then download their new agent installation package which is available from the normal download page in the AIS console. A notification will be displayed in the console for those accounts that are approaching the 3 year threshold (approximately 60 days before the certificate expires). After this time, the installation package cannot be used to successfully enroll new agents, although existing agents will continue to function just fine. This certificate has a lifetime of 3 years. This certificate is used to ensure that inventory reported by an agent is associated with the correct account when it is received at the AIS web service. Every Asset Inventory Service (AIS) agent installation package contains a certificate that identifies the account of the AIS subscriber.